Bridging the Gap: Managing a New Generation in Your Dental Practice
Fastnet Group is always evolving with the changes in the dental industry. Recently the reach out via our sales director Den, has proven fruitful in discovering what the recurring changes and issues that Dental Practice Managers are facing when it comes to the managing and supporting of future dental professionals.
The dental industry is evolving at lightning speed—not just in technology and patient care, but also in the people who make up the workforce. Today, Dental Practice Managers (DPMs) are leading teams that include a growing number of Millennials and Gen Z professionals, from dental nurses and hygienists to receptionists and newly qualified dentists.
This shift brings fresh energy, innovation, and ambition into practices. But with new strengths also come challenges that require managers to rethink their approach to communication, leadership, and staff development.
Generational Shifts in the Dental Workforce
Millennials (born 1981–1996) and Gen Z (born 1997–2012) now form a significant proportion of dental practice teams. Unlike previous generations, they bring new perspectives on authority, work-life balance, and career progression.
So, how does this impact daily practice management? Let’s explore the key challenges and opportunities.
The Key Challenges for Dental Practice Managers
1. Attitudes Toward Authority and Hierarchy
Younger staff often prefer collaboration over traditional hierarchies.
They may question decisions openly, looking for rationale and transparency.
For managers used to top-down leadership, this can feel time-consuming but is also a chance to build trust.
2. Work-Life Balance Expectations
Mental health, flexible schedules, and personal time are top priorities for Millennials and Gen Z.
The traditional “all hands on deck” culture of dental practices can sometimes clash with these values.
Resistance to overtime or rigid shifts can lead to staffing challenges.
3. Communication Styles
As digital natives, younger professionals prefer quick, informal communication—via messaging apps, emails, or digital platforms.
They may view face-to-face meetings and formal memos as outdated.
Without alignment, miscommunication and frustration can arise.
4. Career Aspirations and Job Mobility
Younger generations want fast career growth, diverse experiences, and meaningful work.
Loyalty to a single practice is less common, with many viewing roles as stepping stones.
High turnover can disrupt teams and drive up recruitment costs.
5. Feedback and Recognition
Millennials and Gen Z value consistent, constructive feedback.
Annual reviews aren’t enough—they want ongoing dialogue, recognition, and mentorship.
For busy managers, balancing this expectation with operational demands can be challenging.
6. Technology and Innovation
Younger staff often champion digital tools, automation, and social media engagement.
Budget constraints or resistance from older colleagues can slow adoption.
Managers must balance innovation with compliance and practicality.
Strategies for Success
So, how can Dental Practice Managers bridge this generational gap? Here are some proven strategies:
Foster Open Dialogue – Create safe spaces for staff to share ideas, concerns, and suggestions.
Modernize Leadership – Shift from command-and-control to mentorship and coaching.
Offer Flexibility – Where possible, consider flexible scheduling and remote administrative work.
Invest in Development – Provide clear career pathways and ongoing training.
Embrace Technology – Involve younger staff in digital transformation projects.
Celebrate Wins – Recognize achievements regularly, both informally and formally.
Managing younger generations in dental practices is less about compromise and more about evolution. By adapting leadership styles and embracing the values of Millennials and Gen Z, Dental Practice Managers can unlock the potential of a workforce that is dynamic, diverse, and future-focused.
The result? A stronger, more innovative practice that not only supports its staff but also delivers exceptional patient care.